Sports and a healthy lifestyle remain as popular as ever, so many clients visit various clubs, fitness centers, and dance studios every day. In this case, the business needs tools for management, competent organization of work, and automation of key processes. The Move-O CRM system can help with this.

Move-O is more than just a customer registration program: with its help, the workflow and business management will be coordinated and simple, and communication with customers will be convenient and fast.

What is the Move-O CRM system?

First, let’s figure out what a CRM system is.

A CRM system (Customer Relationship Management) is software for automating business processes, managing the customer base, and systematizing sales of services and goods.

Move-O is a subsidiary project of LuckyFit. For more than 10 years, the company has been creating business software that is used not only in Ukraine but also in other countries around the world. A CRM system for sports clubs, fitness centers, and dance studios that can be used to solve the main problems in these areas: create a schedule of classes and workouts, see the attendance of classes, maintain a customer base, and control all financial transactions.

Move-O cloud program for fitness clubs – features and functions

The Move-O software is designed with the specifics of the workflow of fitness clubs, children’s sports groups, and dance studios in mind.

System features:

1. Lead (client) management. The system creates a database of visitors with data (full name, phone number, email, date of birth, tags). There are fields for notes, information about the number of workouts, interactions with visitors, and their requests for services. Each client feels an individual approach and attention (for example, birthday greetings, reminders about classes, etc.). This helps promote additional services and increase the average check.
2. Attendance. Electronic check-in, automatic appointment reminders, attendance statistics. The client can independently make an appointment on the website for a convenient time, and Move-o will automatically record the booking and update the schedule.
3. Schedule management. The database makes it convenient to schedule classes and workouts, control the limit of available spots, and form permanent groups. This helps to avoid confusion and ensure order without the need to create a schedule manually.
4. Payments. The CRM system automatically charges, records debts, and the SMS function reminds clients to pay for training/sessions.
5. Financial analytics and reporting. For any business, the main thing is to stay in the black. To avoid human error, the cloud program for fitness clubs, dance studios, and sports groups will help with basic financial transactions. This way, the administrator sees all payments for training, maintains reports, monitors accounts, metrics, and KPIs of trainers, and the business owner can see the financial picture in real time.
6. Sale of goods. If, in addition to selling workouts and classes, you have goods for sale, the system keeps records and controls the inventory of goods, their movement, and provides accurate analytics. This is useful for inventory, identifying shortages or surpluses.
7. AI Assistant. This option will allow you to get answers to questions about the program more easily and quickly. The user does not need to search the site for the necessary tabs on their own; the virtual assistant takes on this role.

The Move-O CRM system is the ideal solution for sports groups: the developers have paid attention to this area, where the target audience is children and their parents. Accordingly, there are nuances in managing such clients. The CRM has added a “Parent-Child” link for the contacts and data of the child’s legal representative to simplify communication and control of payment for classes and training. The system makes it convenient to create a schedule of dance studio classes, taking into account the child’s age and level of training.

What resources can be integrated into Move-O?

Move-O’s capabilities are significantly expanded through integration with other services and programs:

• WhatsApp for messaging with clients;
• TurboSMS is used for SMS messaging;
• Stripe for international payments;
• MonoPay for accepting payments;
• Checkbox is relevant for the fiscalization of receipts.

They help inform customers and transparently control financial processes.

CRM Move-O for sports clubs, sports groups, and dance studios: favorable rates for businesses of various levels

CRM for fitness clubs, sports groups, and dance studios – Move-O software is available in several pricing plans.

For familiarization, there is a simple CRM system (free trial period) with the function of managing clients, employees, personal records, and working with the cash register.

The paid CRM system has advanced functionality with a lot of features:

• €30 basic rate + classes, messaging function, cash register and payment system connection, store;
• €40 basic + individual and group classes, automatic debits and subscriptions, memberships, payment system, and cash register;
• €60 basic + messages, memberships, automatic debits, subscriptions, personal and group classes, payment system, and cash register.

If the buyer needs additional options, they can be connected for a separate fee in addition to the current rate.

Reasons to choose Move-O software

This is the first CRM system for sports and children’s clubs, dance studios, and fitness centers: no more notes on paper, just a convenient format for doing business on a computer or smartphone.

Advantages of integrating the Move-O program into your business:

• the cloud-based format of the system allows you to use it from anywhere in the world;
• The Move-O CRM system saves time on routine tasks and reduces the workload for the administrator;
• fast customer service and improved service quality;
• all customer data, financial transactions, and other important information are protected by modern data encryption protocols (especially relevant for large businesses with branches throughout Ukraine);
• Move-O software for a sports club, fitness center, or studios is available for single use and large networks;
• virtually zero probability of errors in financial transactions;
• speed of application: you can use the program immediately on the day of purchase, and the transfer of the current customer base takes a few minutes;
• buyers have access to a free trial version of the program, as well as several pricing plans – the price will depend on the content and number of useful features.

Business automation is not a luxury, but a method of “survival” among competitors. By choosing the Move-O platform for your business, you get the most convenient automation software, with which the entire workflow will operate as a well-oiled machine, delivering good results and profit.